This Privacy Policy was last updated on 14 June 2026 and applies to citizens and legal permanent residents of the United Kingdom. For detail about the cookies and similar technologies this website uses, please see our Cookie Policy.
1. Introduction
Marylebone Psychotherapy Practice ("we", "us", "our") is committed to protecting your privacy. This policy explains what personal data we collect, why we collect it, how we use and protect it, and the rights you have over it. It applies to our website, marylebonepsychotherapy.co.uk, and to enquiries you make with us.
2. Who is responsible for your data
Marylebone Psychotherapy Practice is the data controller responsible for the personal data we hold about you. Our contact details are at the end of this policy.
3. What personal data we collect
We only collect the personal data we need to respond to you and to provide our services. This may include:
- Contact details you provide through our enquiry form or by email or telephone — such as your name, email address and phone number.
- The content of your message — any information you choose to share when you get in touch about therapy or an appointment.
You do not need to create an account to use this website, and we do not ask you to provide any personal data simply to browse it.
4. Why we use your data and our lawful basis
We use your personal data only for the following purposes:
- To respond to your enquiry and arrange an initial consultation or appointment. Our lawful basis is taking steps at your request before entering into a contract, and our legitimate interest in responding to people who contact us.
- To provide and manage therapy services if you become a client. Where we process information relating to your health, we do so on the basis of your explicit consent and for the provision of healthcare.
We will never sell your personal data, and we do not use it for advertising.
5. How long we keep your data
We keep your personal data only for as long as is necessary for the purposes set out above, or as required to meet our legal and professional obligations. Enquiries that do not lead to an appointment are deleted once they are no longer needed. Clinical records are retained in line with the relevant professional body's guidance.
6. Who we share your data with
We do not share your personal data with third parties for marketing. We may share information only where it is necessary to provide our service, where you have asked us to, or where we are required to by law or professional duty. Any service providers who process data on our behalf are required to keep it secure and to use it only as instructed.
7. How we protect your data
We take appropriate technical and organisational measures to keep your personal data secure and to protect it against unauthorised access, loss or disclosure. Confidentiality is central to our professional practice.
8. Cookies
Our website uses a small number of cookies and similar technologies. These are explained in full, including how to manage your preferences, in our Cookie Policy.
9. Your rights with respect to personal data
You have the following rights with respect to your personal data:
- You have the right to know why your personal data is needed, what will happen to it, and how long it will be retained for.
- Right of access: You have the right to access the personal data we hold about you.
- Right to rectification: You have the right to have your personal data supplemented, corrected, deleted or blocked whenever you wish.
- Right to withdraw consent: Where we rely on your consent, you have the right to withdraw it and to have your personal data deleted.
- Right to data portability: You have the right to request your personal data from us and transfer it to another controller.
- Right to object: You may object to the processing of your data. We will comply unless there are justified grounds for the processing.
To exercise these rights, please contact us using the details below. If you have a complaint about how we handle your data, we would like to hear from you, but you also have the right to submit a complaint to the supervisory authority, the Information Commissioner's Office (ICO).
10. Changes to this policy
We may update this Privacy Policy from time to time. Any changes will be published on this page with a revised "last updated" date.
11. Contact details
For questions or comments about this Privacy Policy, or to exercise your rights, please contact us:
- Marylebone Psychotherapy Practice
- 37 Queen Anne Street, London, W1G 9JB, United Kingdom
- Website: marylebonepsychotherapy.co.uk
- Email: jonathan@marylebonepsychotherapy.co.uk
